We keep your account secure and your support team ready around the clock.
3 moves to your account
Most lockouts happen at the first screen—here's where to look and what you're looking for.
On desktop, find the green Sign In button in the top right corner of the page. On mobile, tap the menu icon and select Sign In from the options. The button opens a box asking for two fields. People often mix this up with the Sign Up button next to it, which starts a new account—that's not what you need if you've already joined.
Type the email address and password you registered with. Use the exact email address—even a space or a capital letter where you didn't have one before will stop you getting in. The box masks what you type in the password field so no one watching your screen can see it. Most trouble here comes from a typo in the email or switching to caps lock by accident.
After you tap Sign In, you land on your account dashboard. This shows your current balance, recent activity, and quick links to your bonuses, transaction history, and withdrawal requests. From here you can set deposit limits, time reminders, and cooling-off periods. Many players miss that these controls are on the dashboard, not buried in a settings page.
Your welcome package
Create your account and choose the welcome offer in the cashier when you make your first deposit.
New members
134% 200% up to A$1,020 + 162 free rounds
A match on your first deposit plus free spins across nine days. Your bonus has a 28x wagering requirement and 41 days to use it. Minimum deposit is A$24.
Get bonus18+ · Gambling can become a problem. Play within your limits and reach out for support if you need it.
Weekend boost
50% 50% up to A$310
A 50 percent match on weekend deposits up to A$310. The 28x wagering requirement applies across seven days. Minimum deposit is A$24.
Get bonus18+ · Gambling can become a problem. Play within your limits and reach out for support if you need it.
Weekly reward
8% · 50% up to A$630
Eight percent of your net losses each week returned as bonus credit. A 5x wagering requirement applies; the bonus arrives on Monday. Maximum cashback per week is A$630.
Get bonus18+ · Gambling can become a problem. Play within your limits and reach out for support if you need it.
Casumo Casino access issues
Find out why your login isn't working and what to do about it right now.
Your browser or device remembers an old email address or password from before you changed them. This happens when autofill pulls saved details that no longer match what's on your Casumo account. You'll see an error message when you try to sign in, or the system won't recognise your credentials even though you're typing them correctly.
Your account is active but you cannot withdraw or play until Casumo has verified your identity. This is part of our player safety process and happens before your first withdrawal. You'll see a message in your account area prompting you to upload identity documents—a photo ID, proof of address, and an image of your payment card.
You haven't signed in for a long time and your session has expired for security reasons. This doesn't mean your account is closed—it's a standard protection that keeps your balance and history safe. You can sign back in with your email address and current password just as you normally would.
You registered with an email address you no longer have access to, or it's closed. Casumo sends password reset links and account communications to your registered email, so without it you cannot recover access on your own. You'll need to verify who you are before we can help you regain control.
Guard your account
Recognising fake requests and real protection when you log in or manage your account
Your connection to Casumo Casino uses 256-bit TLS encryption, meaning your password and money travel to us through a locked channel that cannot be opened by anyone watching the network. We hold a license from the Malta Gaming Authority (licence number MGA/B2C/410/2013) and our security practices are audited by GLI, BMM Testlabs and SIQ. Our staff will never ask you for your password—not in live chat, not by email, not on the phone.
Your password stays yours alone. Never paste it into a message or email, even if someone claiming to be from Casumo asks you to. Change your password if you share your device with others—use the account settings after you log in. When you finish playing on a shared computer or phone, sign out completely so the next person cannot access your balance, history or withdrawal settings.
You're in the right licensed place, your login works the way you set it up, and we keep your data encrypted
Your account session stays yours as long as you keep it to yourself. Log in with your email address and password from registration—never share these with anyone, and Casumo Casino support staff will never ask for your password in a message or call. On a device you own or control, you can stay signed in between visits. On a shared device like a library computer or a friend's tablet, sign out completely before you walk away—tap or click the sign-out button in your account menu. If you suspect someone else knows your password, reset it right away from the login screen; a password reset link goes to your registered email address, and you'll regain access within minutes.
You can sign in on your phone, tablet or computer using a web browser, or through the Casumo Casino app for iOS and Android—your account is the same across all of them. The sign-in screen looks slightly different on each device, but your email address and password work exactly the same way everywhere. After you sign in, you'll see your current balance, recent activity, and any bonuses waiting for you, whether you're on mobile or desktop. Switching between devices mid-session is fine; you can pause a game on your phone and pick it up on your computer later, because your account syncs instantly.
When you ask to withdraw money, Casumo Casino checks your identity before the cash moves. This is a legal requirement in Australia and it's how the Malta Gaming Authority—the regulator who licensed us (licence MGA/B2C/410/2013)—protects you and the casino. You'll need to upload a photo of your ID, proof of your address, and an image of your payment card. Most players complete this verification within 67 hours, though it can be faster. Until then, your account stays fully playable; verification only holds the withdrawal, not your ability to sign in or play.
If you can't sign in, your account might be temporarily locked after several unsuccessful attempts. First, try a password reset: on the login screen, select 'Forgot your password', and a reset link will arrive at your registered email address within moments. If your email isn't reaching you, or the reset link doesn't work, contact our support team via live chat or email at [email protected]. We're available 24 hours a day, every day. Once you regain access, you can change your password to something stronger in your account settings, and the lock will clear. If verification is pending on your account, you'll still be able to sign in and play; the lock only affects withdrawals.
Before you sign in, have your email address and password from registration ready—that's all you need to log in. Your balance and bonuses appear instantly after you authenticate. If you've never played at Casumo Casino before, you'll create your account during registration, which takes a few minutes; you'll choose a password yourself, so make it something only you know. If you're returning to an account you've used before, your balance and history are waiting exactly as you left them. Keep your registered email address current in your account settings, because that's where password resets and important updates from the casino arrive.
When you're logging in
Get answers to verification, passwords, security and what happens after you log in.
Your account dashboard loads with your current balance, deposit and withdrawal history, active bonuses, and any deposit limits you've set. From there you can play the full game library, manage your account settings, adjust your responsible gaming tools, or process a withdrawal. Everything you need is in the account menu.
Yes. Open your account settings and find the password option. You'll enter your current password and then create a new one. Keep your password private—Casumo Casino staff will never ask you to share it, even in support chats. Changing it regularly is a simple way to keep your account secure.
Casumo Casino Ltd. operates under a license from the Malta Gaming Authority, license number MGA/B2C/410/2013. The company is registered in Malta under number C-51211. Your account and every transaction are protected under this license and audited by independent bodies including GLI and BMM Testlabs.
Always sign out before you leave a shared or borrowed device. Tap the sign-out button in your account menu—don't just close the app or browser. Your data travels with 256-bit TLS encryption, but signing out means no one else can access your balance, history or payment methods if they use that device later.
On your own device, you'll typically stay signed in between visits. On a shared device, sign out every time. On mobile, the app and mobile browser both keep you logged in across sessions unless you tap sign-out or clear the app's data. This is controlled by your device's settings, not Casumo Casino.
Identity documents, proof of address, and a payment card image confirm you are who you say you are and match your registered details. This protects your account, prevents fraud, and meets Australian and international gaming laws. Documents are checked at the latest before your first withdrawal, and you have up to 67 hours from when you upload them.
If you cannot sign in, a deposit limit, loss limit, session time reminder, cooling-off period, or self-exclusion you set up is active—and that is exactly what you asked Casumo Casino to do. These tools cannot be lifted early; they run their course by design. This rule is part of your license protection. If you need to talk through what you set, or if the block does not match what you chose, contact support via live chat or email at [email protected], available 24 hours every day. For gambling concerns beyond Casumo Casino, call the National Gambling Helpline on 1800 858 858 (free, 24/7), or visit Gamblers Anonymous Australia for peer support meetings across the country.
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